Frequently Asked Questions

Unrefined shea butter is extracted naturally without harsh chemicals or high heat. This preserves its natural vitamins (A, E, and F), antioxidants, and deeply moisturizing properties that are stripped away during the refining process.

Our shea butter is wild-harvested and completely natural. We prioritize organic ingredients across our entire product line to ensure the highest quality and purity. Learn about our sourcing.

Yes! Our pure, unscented shea butter and gentle formulations are perfect for delicate baby skin, helping soothe diaper rash, dryness, and eczema.

Absolutely. All of our products are 100% vegan and cruelty-free. We never test on animals.

We use natural ingredients, but we recommend checking the ingredient list on each product page. While shea butter is derived from a tree nut, allergic reactions are extremely rare. Always perform a patch test if you have sensitive skin.

Because our products are natural and free from synthetic preservatives, they have a shelf life of about 12 to 24 months. For best results, store them in a cool, dry place away from direct sunlight.

We ship across North America and internationally. Standard shipping typically takes 3-7 business days within Canada and the US, while international orders may take 10-21 days depending on the destination.

Yes! We offer free standard shipping on all qualifying orders over $80 within Canada.

Yes. Once your order ships, you will receive a confirmation email with a tracking number so you can follow its journey to your door.

We want you to love your skincare. If you are not completely satisfied with your purchase, please contact us within 30 days of receipt, and we will be happy to arrange a return or exchange.

The Shea Circle is our exclusive membership program designed to bring you into the heart of what we do, offering ongoing savings and exclusive perks.

Founding membership is currently $125 per year.

We're finalizing perks. Check back later

The 15% discount is applied automatically to your account as soon as your membership is active. No promo codes are needed at checkout.

Yes, you can purchase a membership as a gift. It makes a wonderful present that keeps giving year-round.

You can cancel your membership renewal at any time through your account portal. Your current benefits will remain active until the end of your billing cycle.

Yes, we partner with retailers, spas, and boutiques globally. Please fill out our wholesale application on the contact page for pricing details.

Our MOQ for wholesale orders is kept accessible for small businesses. Please contact our team for our current wholesale catalog and specific MOQ details.

Yes, we offer private label and white-label services. We can provide our premium, wild-harvested shea butter formulations packaged with your branding.

Our shea butter is wild-harvested and handcrafted by women's cooperatives in Northern Ghana, bringing authentic, traditional skincare to the world.

We work directly with the cooperatives, cutting out middlemen to ensure the women who handcraft our shea butter are paid a premium, fair wage for their expertise and labor.

We pledge 2% of our sales back to the communities in Northern Ghana where our shea butter is sourced, funding education, infrastructure, and community development projects.