Frequently Asked Questions

Unrefined shea butter is extracted without bleaching, deodorizing or high-heat processing, which keeps its natural vitamins A, E and F and its rich, moisturizing texture. Refined shea is whiter and odourless but loses much of what makes shea worth using. Read refined vs unrefined shea butter.

Our shea is wild-harvested from naturally growing trees in Northern Ghana and hand-processed without chemicals. We prioritize natural, minimally processed ingredients across the line; the full ingredient list is on every product page and on our sourcing page.

Our unscented whipped shea and baby range are formulated for delicate skin: they moisturize, soften and leave a light protective layer that reduces friction and moisture contact. They are cosmetics, not treatments — for any skin concern, check with your paediatrician. See is shea butter safe for babies?

Yes. Our products are vegan and we never test on animals.

Shea comes from the nut of the shea tree, though reactions are rare. Some products contain essential oils or botanical extracts. Check the ingredient list on each product page and patch-test on a small area if you have sensitive skin.

Because we use few synthetic preservatives, expect 12 to 24 months. Keep products in a cool, dry place out of direct sun; if shea turns grainy in warm weather it is still fine to use — see how to store shea butter.

We ship across Canada and the United States, and internationally on request. Standard shipping is typically 3–7 business days within Canada and the US; international orders 10–21 days depending on destination.

Yes — free standard shipping on qualifying orders within Canada. The current threshold is shown at checkout and in our shipping policy.

Yes. When your order ships you receive an email with a tracking number.

If you are not happy with a purchase, contact us within 30 days of receipt and we will arrange a return or exchange. Full details in our refund policy.

Our annual membership for people who use our products year-round: ongoing savings, free shipping on qualifying orders and first access to new releases. Details and sign-up on the Shea Circle page.

Founding membership is $125 per year.

A welcome package, an automatic 15% discount on orders, free shipping on qualifying orders, an annual birthday gift, quarterly surprises and early access to new products.

It is applied automatically to your account once your membership is active — no codes needed at checkout.

Yes, a membership can be purchased as a gift.

You can cancel renewal at any time from your account. Benefits stay active until the end of your current membership year.

Yes — we supply retailers, spas, salons and boutiques. See our wholesale page and wholesale order form.

Wholesale minimums are kept accessible for small shops; private-label minimums depend on the formula and packaging. We share current figures when you contact us.

Yes. We private-label shea skincare in Canada and handle the Health Canada side — cosmetic notification, or the NPN pathway if your claims need it. Start with our private label and NPN guide.

Yes, from 5 kg. See bulk shea for makers.

From the women of the Tapko Widow's Group in Kperisi village near Wa, in Ghana's Upper West Region. Our founder began buying directly from them in 2003. Read one village since 2003.

We buy directly from the cooperative, without middlemen, and pay a premium price to the women who process the butter.

Two percent of our net profit funds education for the widows' children in the community our shea comes from.